Out of country buyers unable to purchase from me even though I sell worldwide

[pioneergirl210]

I would appreciate it if someone could help me resolve this problem. I'm getting messages from buyers saying they aren't able to purchase from me because I won't ship to them. I ship worldwide. I have spent hours on the phone to ebay and it isn't resolved yet. I've been trying for at least two weeks. Thanks in advance for your help.

[femmefan1946 · Accepted solution]

I don't like to give more than one shipping service because in my opinion the customer will choose the slow cheap one and expect the swift expensive one.

So I use lettermail which is cheap and fast , although untracked, wherever possible, and the lowest cost package service if not.

With the caveat that Small Package is not tracked and that Surface is always a Bad Idea.

But that's me.

Have you tried using social media to Chat with eBay employees? The phone reps don't work for eBay, they are undertrained subcontractors and not very reliable.


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851


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