Question about item subjective condition

[jasonncohen]

Hello, I sold a $350+tax cashmere sweater for $44 on eBay.

I listed the item as pre-owned, and in the description I wrote good overall condition, 6.5/10 with some minor defects. I inspected the sweater closely and saw no holes, tears, stains. There was some piling.

Before listing, I asked for a second opinion in-person, and they said the sweater looked fine overall and agreed with my item description.

I listed the item with the option "Returns accepted in 14 days. Buyer pays return shipping". I had a buyer who purchased it. Before shipping the sweater, I reached out to the buyer and asked if they had any questions or concerns about the sweater before I shipped out. They said no.

The buyer received the sweater, messaged me saying the sweater is ragged and garbage and has piling everywhere. Although I did not necessarily agree, I just told him he can return the sweater and I'll refund him the money. He refused to ship back the item because it is expensive and told me if I do not pay return shipping he will just throw it in the garbage. He opened a case with eBay saying that "The item arrived damaged".

I would like any thoughts or opinions how to fairly deal with this and if I did anything wrong.

[femmefan1946]

Tell them to open a Claim.

EBay will tell you to send a return label.

Send the return label.

Refund on return.

If they don't return the sweater, don't refund.

We can have a No Returns policy but we can't have a No Refunds policy.

However that also means we can insist on the return before the refund, even with a No Returns policy.