Help, I am being scammed, and buyer wants a refund.

[xmaitems]

hi, so here's the situation, and I want other people opinions on it.

so basically, the buyer messages me that the item came and it was broken, I tell him it can't be broken because I tested it and such. so after telling him that, he goes on to say that he can fix it but only under my responsibility that if he breaks it I refund it, so I tell him no, item was accurate and no refund. 

1 week later he messages me saying "sorry it was the wrong item that I was talking about", and that the "item hasn't arrived yet", so i am like ok just wait a bit more time, and he messages me again, saying the item hasn't arrived, and now he has opened a case on me, demanding a full refund.

also to note that he and I were talking before the purchases happened on eBay and that he is also selling an exact item "dictaphone" on his eBay store but his being broken. and that the item was shipped without tracking.

so what can I do? if he goes and wins I am in a loss of a lot of money. the model dictaphone that I sold him literally goes for over $150, while I sold it to him for $80 inc shipping because "I needed the money"

I also have proof of shipping receipt.

[reallynicestamps]

Time to call Customer Support, and show them the Messages.

Do this on Monday during business hours. The weekend and night work seems to be handled from the Phillippines and the staff there is allowed much less flexibility.

You can ask to be referred to a supervisor if the rep just doesn't seem to get it.

Make sure the rep understands that you are calling from Canada and that you are not dealing with the USPS.

Since this started as a Not As Described (broken) dispute, remember that you can demand the return before the refund and that you can buy a USPS shipping label through Shippo.