International Shipping - no services available - is it a problem with the buyer's address?

[eclipsevintage]

Hi, 

I only started selling on ebay in the last year and this is the first time I ran into this issue. I only ever wanted to ship within Canada and to the US (I'm in Canada) so I set my shipping policy to show shipping to Canada and the US. However, I didn't realize you also have to EXCLUDE all other countries. I got an order to Netherlands Antilles and the buyer selected USA UPS shipping. I admit, I didn't know they had to be excluded, so I was willing to ship it anyways and potentially eat the extra cost, however now that I go to print my label, it's saying there is no service available. Why is that? Is it because there's an issue with the buyer's address? It's not like I can ship using USA UPS but why are no other options coming up? Is there any way I can get around shipping this item and risk losing a lot of money without getting a defect?

Thanks in advance!

[reallynicestamps]

There is an option to cancel the sale using "Problem with buyer's address." that carries no penalty.

It would be polite of course to let the buyer know what the problem was and why you cancelled.

Part of the problem may be that according to Wikipedia, the Nederland Antilles no longer exists. It was a colonized group of islands (including Sint Maarten) in the Caribbean.

https://en.wikipedia.org/wiki/Netherlands_Antilles

Do you have the name of the actual island?

[eclipsevintage]

Thank you for letting me know. The end of the address is 'Kralendijk Bonaire 0000BQ Netherlands Antilles' so I'm not sure what the name of the actual island is.

[lotzofuniquegoodies]

Kralendijk is the Capital of Bonaire and is on the main island. To be super helpful just ask them if they want delivered in person....at their expense. Hey, it never hurts to ask.