What reason do I pick for a refund due to an unclaimed package?

[bentley65]

I am refunding a buyer that did not claim a package and it came back unclaimed - return to sender. This went to a USA buyer. He has not asked for a return or refund. I just want to refund all his money asap because I  now have the item and from what I can see I have his money. When I look at the refund form no option is there for a reason as unclaimed package. What should I pick as the reason?

I did message the buyer and no reply yet. However I just want to refund and then sadly block him. I don't want to sell to a buyer that doesn't pick up their parcels.  I don't want to ship again to this buyer.

Thanks for any help.

[msau4301]

I'm not sure if there is an option "undeliverable"? But I would wait and not be so quick to refund something when the buyer hasn't requested it and is being silent. Keep in mind if you do refund you shouldn't be out the shipping money it cost you to send it (maybe even return shipping?) especially if the reason was they just didn't pick it up.

Wait a bit and see if they do respond, there are many possible reasons maybe they are/were sick and couldn't get out to pick it up (probably not but possible), if there was duty or customs they didn't want to pay, sometimes they even change their minds and write Return to Sender and put it back in the mail (I had this happen). If I were you I would wait a bit, you have it back safely in your possession, I don't think there is an immediate  rush and you can still block them from future orders.