What reason do I pick for a refund due to an unclaimed package?

[bentley65]

I am refunding a buyer that did not claim a package and it came back unclaimed - return to sender. This went to a USA buyer. He has not asked for a return or refund. I just want to refund all his money asap because I  now have the item and from what I can see I have his money. When I look at the refund form no option is there for a reason as unclaimed package. What should I pick as the reason?

I did message the buyer and no reply yet. However I just want to refund and then sadly block him. I don't want to sell to a buyer that doesn't pick up their parcels.  I don't want to ship again to this buyer.

Thanks for any help.

[pjcdn2005]

If tracking shows that the  package was unclaimed the buyer loses their buyer protection. But since you received the item back you should either refund in full or refund less the original shipping cost.  If you want to refund in full go to sellers hub/ all orders. There is a dropdown arrow next to that transaction which you can use to cancel using problem with address as the reason. You will be credited your sellers fee except for the .30 transaction fee.

If you want to refund and hold back the shipping use that same arrow dropdown and click on send refund.  Fill in the amount and the reason for the refund.    You will not receive your fees back for the partial refund.