domestic tax

[lighthouse-numismatics]

I have a buyer who made an offer, had it accepted, and paid before I could invoice. In my listing I note that I have to collect domestic tax on domestic shipments. He refuses to pay the tax. I'm giving him the option of cancelling with full refund, no hard feelings. He won't cancel. The listing clearly notes tax to be added within Canada.

 This transaction will be a significant loss if I have to absorb the tax. 

On his side, he notes, ebay asked him to pay and he paid the offer amount and shipping. He interprets being asked to pay as not including the tax. As noted, he decided he won't pay it.

That's fine by me, but I want him to cancel the transaction. I don't want to do so. So, he is suggesting I am not honouring a legitimate purchase.

I know from experience that some ebayers pay in advance to hope or avoid skipping the tax, which I believe is the case here.

However, I would like to know if I am missing any steps which could help to avoid this problem. I don't approve of ebay asking a buyer to pay until the seller sends an invoice. It could confuse buyers or simply allow them to attempt to underpay bu noy paying tax.

Appreciate replies.

[pjcdn2005]

Buyers aren't required to pay more than what they are invoiced as the listing should be set up to include shipping and taxes already. 

Even though you list on .com, you can set up your tax preferences on .ca in site preferences and they will carry through to your listings on . com.  You also have to set up your listing form to  charge the tax...click on customize on the top right of the listing form and check off 'apply tax'.  To set up your current listings to add tax, use the bulk edit function  in sellers hub.

[femmefan1946]

Do you have a link for that ? I looked and couldn't find it quickly.

[esclyons]

You need to have the tax table set up, so any buyer in Canada is automatically required to pay the right taxes.  You can't just say i will add the taxs in after the purchase.. You can cancel the transaction,  but i am sure there are ebay issues with that..

[femmefan1946]

I want him to cancel the transaction. I don't want to do so. So, he is suggesting I am not honouring a legitimate purchase.

If you cancel the purchase, you will get a Defect, which will be much more expensive than accepting your error in not having tax collection set up in advance.

Defects can lead to higher FVF (up to 14%!), restrictions on the number and value of listings, and in serious cases, aclosed selling accounts.

On your high value listings, sales tax can be a substantial amount, but with nearly 1000 successful sales, it is also possible to accept this as an unexpected business expense  (ugh) to add to your tax deductions this year.

But your customer is right.
He paid what he was billed. And then you tried to raise that before you would ship.

Mend a few fences and apologize.

While feedback is not used by eBay to measure seller accounts, buyers do read it from time to time. Sophisticated buyers even use toolhaus.org to look back at years of feedback.

[lotzofuniquegoodies]

Unsure if this is an eBay system error or other? If the seller's account is set up for sales tax, should it still not be applied even when when it's a pickup automatically and do the correct math?

-Lotz