eBay case resolution

[Anonymous]

I am hoping to find an asnwer from this forum regarding an issue we are facing. We sold few items through eBay and eBay couldn't transfer the funds to our paypal / bank account. We never shipped the items. Buyer had already paid eBay and they opened a case. eBay closed the case in favour of the buyer and took the money out of our account (which was never paid to us in the first place). How do I go about fighting this as the back and forth with the customer service is been going on for about 2.5 months. 

[Anonymous]

To give a bit more details on our account and the sale. We have been selling on eBay (both .ca and .com) for about 8 years. The PayPal account that is linked to eBay has received payments multiple times before so that is not a concern either. Since the sale happened on May 25 (right about the time eBay was disconnecting payments through PayPal) and the customer requested to cancel the order on June 03, I am hoping that this is an accounting error. But I am getting frustrated with having to contact customer care via email and phone calls almost every day. And there is no end in sight with regards to eBay refunding me.

[pjcdn2005]

According to that listing,  the payment was already going to go into MP at the time they items were purchased.  It's possible that the money is sitting in MP waiting for you to set up your MP account. 

If you have already done so than they may be a problem somewhere along the line.

When the money was taken was it taken from the bank account associated with PP or was it an account associated with MP?

[Anonymous]

Sorry for the late reply. We have been selling on eBay for more than 8 years. The sale happened on May 25 and the money should have been transferred to PayPal which never happened and the transaction id eBay gives is not recognized by PayPal. Money was taken out of our bank account since we are registered for MP.