@Anonymous wrote:
I am hoping to find an asnwer from this forum regarding an issue we are facing. We sold few items through eBay and eBay couldn't transfer the funds to our paypal / bank account. We never shipped the items. Buyer had already paid eBay and they opened a case. eBay closed the case in favour of the buyer and took the money out of our account (which was never paid to us in the first place). How do I go about fighting this as the back and forth with the customer service is been going on for about 2.5 months.
With the new Managed Payments system you do NOT receive your funds instantly like in the past with PayPal. As soon as you either receive an email stating the customer has paid or you see similar on your sellers hub page you should ship. You can at your discretion create required postage or use stamps to process. If you create postage with eBay Labels funds will be either removed from processed or if there is nothing available from your bank. You then mark shipped. In due time, baring no other holds you should receive your funds to your bank. Just how this new system works.
-Lotz
