eBay case resolution

[Anonymous]

I am hoping to find an asnwer from this forum regarding an issue we are facing. We sold few items through eBay and eBay couldn't transfer the funds to our paypal / bank account. We never shipped the items. Buyer had already paid eBay and they opened a case. eBay closed the case in favour of the buyer and took the money out of our account (which was never paid to us in the first place). How do I go about fighting this as the back and forth with the customer service is been going on for about 2.5 months. 

[Anonymous]

To give a bit more details on our account and the sale. We have been selling on eBay (both .ca and .com) for about 8 years. The PayPal account that is linked to eBay has received payments multiple times before so that is not a concern either. Since the sale happened on May 25 (right about the time eBay was disconnecting payments through PayPal) and the customer requested to cancel the order on June 03, I am hoping that this is an accounting error. But I am getting frustrated with having to contact customer care via email and phone calls almost every day. And there is no end in sight with regards to eBay refunding me.

[femmefan1946]

For what little it's worth, three of my four selling accounts were messed up, including one where eBay randomly chose which bank account would receive my Managed Payments and one where MP worked fine for a month then was not accepted.

So... all kinds of mess.

However, once those were straightened out, the money that had been Held  was in fact transferred to my bank accounts promptly.

lotz mentions that PP would "front" established sellers with the payments, even if they were not completely through the bank system. MP is not willing to do that. (Hopefully, once they have seen enough transactions to get a grip, they will set up their risk assessment to allow this.)

You can still, however, use the money in MP to buy eBay labels for shipping. (With PP we could buy other labels- PP's own, SnapShip, Shippo.)