on 10-08-2021 03:39 PM
Hi, long time seller here. Only ship to north america, but lately international buyers are buying and their address is a shipping container in DE. I've had a number of DNR issues with these, and end up giving refunds (grudgingly) . How on earth do I stop this? Thanks for any help you can give.
The Delaware addresses are likely freight forwarding companies and though many buyers who use FF are honest, there are some that have been dishonest...many of them use the Delaware companies and many are from Eastern Europe.
By DNR do you mean that they filed an item not received claim? The only way to win an INR is to show delivery with tracking. It's possible that the buyer is filing a claim because they honestly haven't received the item but there is no way to know that if there is no delivery confirmation. It looks like you are using small packet USA much of the time? Although small packet does not have official tracking or delivery confirmation, in some cases the tracking will show up on eBay if you enter the UR number on the label under the scan code. The mail carrier's aren't required to scan those packages when they deliver them but many of them do and if they do, the information shows up but only on eBay..not on any of the postal sites. That allows you to fight an item not received claim because you have proof of delivery.
Some sellers always enter the UR number with small packet but as the only scans that will show on eBay are ones that are made once the package is scanned by USPS (CP scans don't show on ebay) I usually wait until there is a problem or if a buyer asks for a tracking number. When I print a small packet label I print an extra copy so that I have a copy of the UR number.
Shipping to freight forwarders is my favorite as I can use the lower non-residential address rate with UPS Standard (typically at par or even cheaper than Chit Chats USPS). Yes, lots of freight forwarders in both Delaware (Eastern Europe, South Korea) and Miami (Doral), FL (Latin America, Caribbean).