on 10-08-2021 03:39 PM
Hi, long time seller here. Only ship to north america, but lately international buyers are buying and their address is a shipping container in DE. I've had a number of DNR issues with these, and end up giving refunds (grudgingly) . How on earth do I stop this? Thanks for any help you can give.
Whether or not the package is actually tracked, it would be worthwhile to enter any barcode into the Dispute.
If it isn't tracked to the forwarder, you are probably going to lose anyway-- in which case you should be using either third party insurance or Cookie Jar Insurance.
If the bots dealing with the INR dispute mistake the barcode for tracking you are ahead of the game.
If your shipment is under 500gr, Tracked Packet will be double or triple SmallPacket USA. But once you hit the one kilo mark, the difference is more reasonable.
https://www.canadapost-postescanada.ca/information/app/far/business/findARate?execution=e1s1
The problem with doing that is it corrupts any original information inputted. In speaking with ebay customer service they have no way to update(re-send tracking) without leaving the original ship date intact. (other than if you call in and advise CS that this is what happened). The system now thinks you sent the shipment late even though you didn't.