on 05-07-2020 02:06 PM
Hi guys, hope all is well. I was listing items the other day and all of a sudden, I started receiving email notification from eBay and it turns out that my active listings were being cancelled one by one until all of my 1800 listings were taken down. I don't know if someone hacked into my account and did this or eBay has. I've gotten a response from eBay and they just notified me that they need some personal information to confirm if I am the account owner. Has anyone had this experience? Thanks in advance!
EBay does ask for further information as an identity check from time to time, and we see enough here about hijacked accounts to understand why it can be important.
I hope Tyler will be able to help you more definitively.
You're the Toronto vintage clothing shop moving online for the pandemic, right?
tyler@ebay and @femmefan1946 thank you so much both of you. I have taken many steps to contact the accounts department. It is slightly frustrating as you have given me a human like response yet through the messages, I am unable to say the same. Feels more like a generic robotic response. I wish there was a phone number I can call to speak to someone over the phone rather than having to respond to a message then having to wait upto 48 hours for an answer that does not so much help. Anyways, I appreciate both of you again for trying to help out. @Tyler, if there is absolutely anything you can do, I'll be more than happy to provide more info and background story to you in the messages. Thank you and have a good day guys
I am having same problem, they can't seem to verify my bank account, it has been going on for a month now, listings shut down, and they owe me money that is sitting in limbo. I can't seem to get matter resolved.
Hello,
This actually just happened to myself as well.... And i also need help Tyler@ebay can you also try to help me out to
Thanks and hope you get it figured out!