Calculated Shipping does not show up for USA buyers- Check yours! No one fixing this?

[koolkoolthangs]

I have sent inquiries on twitter @AskeBay and @eBay.ca  but nothing yet as well as eBay for business on Face Book and on another thread. 

I list on .ca and .com. All my .ca calculated shipping no longer works properly - it is shows NOTHING for anything other than Canada.

No shipping options are shown for USA at all.

And no, I have not changed my shipping profiles or calculations on my 900+ GTC listings on .ca. This is a programming error "glitch". This is not isolated. I have been in eBay groups and most Canadian sellers are being effected by this. This is not ok. 

My Sales have gone down dramatically this past week. So How long has this been happening?

Please can someone look into this or fix this. It is bad enough as a seller I had to hand change over 800 listings by hand last year because of a known shipping glitch that no one at eBay would fix. That glitch btw is that you must choose your shipping preferences for other than domestic on .ca as 1) USA and any USA shipping options and then 2) International. IF you do it in the order of 1) International then 2) specific you get a full error code and no one can purchase. I do hope that is fixed for others.

Please comment here if anyone else is experiencing this. NO SHIPPING OPTIONS TO USA ?? 

[mrdutch1001]

Have never used calculated shipping in all the years I have been selling online, no matter what the selling venue - have always used flat rate shipping, refunded if & as necessary...has worked well for me... so I never have to worry about about such glitches with calculated shipping & glitches with calculated shipping do seem to happen on other selling venues as well.

[koolkoolthangs]

That's great - not very helpful but great for you. I do flat rate on .com as well with no issues. This should not be an issue. I can't seem to edit my other messages so will post the screenshot here 

[mandicrafts]

I too show NO USA shipping rates for my .ca calculated shipping listings. I reported it yesterday. There is nothing wrong with my input, it just shows....NOTHING. I had a US buyer 2 days ago comment there was no shipping for the USA "so is it free"?. I checked my listing and nothing was showing, so I gave them Free shipping thinking it was my error. When I sent the invoice, the invoice populated just fine with the shipping! So I checked other calculated shipping listings, and they were the same. No USA shipping rates showing. This needs to be fixed PRONTO!

[tyler@ebay]

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wrote:

@I have sent inquiries on twitter @AskeBay and @eBay.ca  but nothing yet as well as eBay for business on Face Book and on another thread. 

I list on .ca and .com. All my .ca calculated shipping no longer works properly - it is shows NOTHING for anything other than Canada.

No shipping options are shown for USA at all.

And no, I have not changed my shipping profiles or calculations on my 900+ GTC listings on .ca. This is a programming error "glitch". This is not isolated. I have been in eBay groups and most Canadian sellers are being effected by this. This is not ok. 

My Sales have gone down dramatically this past week. So How long has this been happening?

Please can someone look into this or fix this. It is bad enough as a seller I had to hand change over 800 listings by hand last year because of a known shipping glitch that no one at eBay would fix. That glitch btw is that you must choose your shipping preferences for other than domestic on .ca as 1) USA and any USA shipping options and then 2) International. IF you do it in the order of 1) International then 2) specific you get a full error code and no one can purchase. I do hope that is fixed for others.

Please comment here if anyone else is experiencing this. NO SHIPPING OPTIONS TO USA ?? 

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Thanks for the tag @momcqueen!

Hi @koolkoolthangs, sorry that you're running into this. Although the shipping information is not displayed on the View Item page, it is available on the back end. An item being added to the shopping cart will show shipping options.  I've gotten your account added to the open tickets we have for these issues and we hope to see a resolution for this soon!

[newxon]

add my account to the list for this problem too, almost a week with that problem, cutting my sale by 60% at least...

[koolkoolthangs]

Hi tyler@ebay unfortunately it is NOT showing on the back end - had a purchase and no payment so I went to send an invoice - and the shipping was $0.00 0 a blank slate - not happy. Please Please fix this. I count on this as my income.

[koolkoolthangs]

For those of you who are Canadian or list on .ca and use calculated shipping there, please check your shipping as shipping to USA is coming up blank - even with shipping policies. I have had a great talk with Tiffany from eBay who is leading the team looking into this. IF you have this issue call or message a CS rep and tell them - you are experiencing a know bug and ask them to get your user name/store added to this ticket number: BUGTK43233548. The more of us that add our names to it, the faster it will be taken care of. Thank you!