My messages to buyers are showing up in HTML. Both on site and mobile app

Anonymous
Not applicable

Hi everyone. For the last couple of weeks or so, any messages I send in response to questions from buyers are showing up in html. I have looked everywhere and can't find a place to correct this. I honestly don't know if they show up to the buyers like that or not but it's very bothersome to not be able to communicate properly. I have no idea how to fix this, it happens on the mobile app too, the eBay mobile app that is. I use Firefox on the pc, and I have an iPhone 6. Any suggestions would be greatly appreciated and thank you.

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Oh, wait. You're saying this happens with your desktop and your mobile device. Is all your software completely up to date? Have you tried clearing your brows(s) history and cache? 

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