User Activity

I recently received a notification that, as of today, I’ve been marked as a Below Average Seller on eBay.ca (I’m based in Canada). The notification states that I have a total of 50 transactions (with 3 defects) in the global realm, but I also have 12...
I was wondering how the refund process works.Ebay made me attach my visa to the account to start a refund, however the money was still on hold in my ebay account.Ive refunded the buyer after recciving the item, however now I have a charge on my Visa ...