All, Here are a couple additional questions that we received so far.
What constitutes a response to the Unpaid Item Process? Any response to
the Unpaid Item will count as a response. We know that this isn't ideal
since some members may not respond in...
shwachick, If we suspend a member and remove their feedback, even if
they successfully appeal and are reinstated we will not restore the
feedback. The intent is to only include those where we are suspending a
member and don’t expect them to return. I...
secondtimesthecharm, Great question about repeat transactions. We need
to do a better job providing credit to members with repeat buyers.
However, counting all feedback left by a buyer would undermine the
credibility of the system. We came close to d...
shwachick, Actually, not all suspension reasons will qualify for
automatic feedback removal. Billing and temporary suspensions are just a
couple examples of suspension reasons that won't qualify. The goal is to
remove feedback from people we are inde...
nicki9912, If a member that you had a transaction with is indefinitely
suspended within 90 days of registration, any feedback they left will be
removed. In doing this we know that we will be removing some feedback
associated with legitimate transacti...
