User Activity

How long can a Buyer wait before PayPal won't refund his $ ? Is it 60 days ?
Anybody walk me through how to update the stuff I originally put in the Auto-Letter eBay send out to the Winners of my Items ?
http://cnews.canoe.ca/CNEWS/TechNews/TopPhoto/2006/07/07/1673005-ap.html
Does anybody know if 100% Feedback can be re-obtained ? I got one Neg. last year, and was wondering with 803 individuals having left me 1003 Pos. Feedbacks, will eBay's method of calculating ever let me hit 100% again. If I get over 1000+ Positive sc...
Anyone have the 1-800 # for eBay Trust & Safety ? (NOT fax # )