Canada Post Strike -- Extension of Money Back Guarantee Timelines

[eagle747400]

I have purchased an item from a seller and the end of the standard Money Back Guarantee timelines is coming soon.

I found the following announcement that indicated that the Money Back Guarantee timelines were being extended as a result of the Canada Post strike but not by how much.

https://community.ebay.ca/t5/Announcements/Canada-Post-strike-over/ba-p/414306

How long have they been extended?

[tyler@ebay · Accepted solution]

Thanks for the tag @momcqueen!

Hi @eagle747400 - sorry to hear that your item hasn't arrived just yet! I'm certain it's on its way! Our sellers work very hard to get your items to you quickly, and when there's a delay it's frustrating all around. 

As Mo relayed, the extension mentioned in the announcement applies to Item Not Received requests after they have been opened and escalated to eBay to review. Your coverage guidelines as a buyer have not been altered.

You still have 30 days from the latest estimated delivery date to open a request with the eBay Money Back Guarantee. I always recommend contacting the seller involved to alert them that it hasn't yet arrived - many times they can begin an inquiry from their end. 

Ultimately, if that 30 day mark is close, you can open a request with the seller directly and they will work to get you a resolution. If the request needs to be escalated we would typically allow extra time for items going to or coming from Canada to arrive (because of the strike), and work with both of you after that time has passed. 

Thanks!

[momcqueen · Accepted solution]

Thank you, Tyler. That was exactly what we needed to hear here!

[reallynicestamps]

Keep in mind that in addition to eBay's MBG, you are covered by Paypal's Buyer Protection and by your credit card's chargeback policies.

But since the mail has been backed up for over a month, patience will be your friend.

If you have a tracking number, you know that the purchase was mailed and delivery is out of the seller's hands.

[momcqueen]

It came up as part of the Weekly Chat today. The MoneyBack Guarantee timeline has not been extended, per se, as a result of the postal disruption. It still stays at 30 days past the latest estimate for delivery but what has been extended is a seller's timeline in which to respond to an Item Not Received case if it was mailed after rotating strikes began. That's where a phone call to Customer Service will give a seller an extra (?) 15 days to wait for it to arrive. 

That is, if I understood it correctly.

Now that I found the thread that I had to come back and fix, I'm tagging tyler@ebay to see if he will help to clarify it further. There are probably subtleties to this that are lost on me. 

You're the buyer in this scenario though so you're coming to the crossroads with a different set of wants and needs so we need to consider that as well. Thanks.

[momcqueen]

I thought an extra 15 days. But your better bet is PayPal and 180 days there.