Global Shipping .

[omojaiyeola]

My package got Canada and cleared customs since the 31st of march and it has not moved since then. Anyone know how i can know where my pacakage is or who i can call to get my package moving again. 

[marnotom!]

I used to be pretty obsessive about following the tracking on my shipments until it hit me one day that knowing where my item was last scanned doesn't really make any difference to whether or not I eventually get my item.  Keeping tabs on the estimated delivery dates is more useful, and I generally only check tracking information when that earliest estimated delivery date is approaching.  What happens to the item between when it was sent off and the day that it's out for delivery isn't really all that relevant.

Having said all that, there are a couple of tracking sites that Pitney Bowes (administrators of the Global Shipping Program) makes available.  They're pretty much the same except for some subtle differences, such as the time zones used in the scan data.  If you enter your "UPAA" tracking code into the site, you might be able to get a bit more tracking information than what you see on eBay.  You might also get an option to track the item on the Canadian carrier's website, which is near the top of the screen near the "progress bar."

https://tracking.pb.com

https://parceltracking.pb.com

I suspect your item has moved on from point where it was last scanned but there's no scan information to reflect that or the scan data hasn't been transmitted to Pitney Bowes.

[femmefan1946]

When was it due?

If that date has passed you can open a Not Received claim with eBay. Be sure to state that this is a Global Shipping problem.

It would be polite to inform the seller (who is NOT responsible for delivery after your purchase arrived at the GSP plant in Erlanger) about the problem.

But if the last date for delivery has not passed, relax.

The shipment is tracked, but that just means you see the last place it was recorded, not where it is now.

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Unison worked this out for buyers who have not yet received their GSP shipment.
TRACKING SYSTEM FOR GSP
I found this thread today while awaiting a shipment. Once I learned that Pitney Bowes was the relevant company, I was able to find my package's tracking info in about 10 seconds.
 
Step 1: Go to the Pitney Bowes Parcel Tracker page at https://parceltracking.pb.com/app/#/dashboard/
 
Step 2: Enter your eBay-supplied Global Tracking number (mine began with UPAA...)
 
Step 3: You will be shown limited tracking info. In my case, only up to the point the package left the USA and entered Canada.
 
Step 4: Click on the "Track on carrier's website" link at the top right.
 
Step 5: You will be provided with tracking on the page of the actual shipping company, in my case Canada Post, with a tracking number in THEIR system.
 
Problem solved! If only eBay would put a link to https://parceltracking.pb.com/app/#/dashboard/ in their shipping emails, this could all be avoided... 
 

[theoldestfart]

The problem with GSP in Canada is that Pitney Bowes is also using a cheaper courier such as IntelCom who does not supply a tracking number once they take possession of a parcel after it clears Canada customs.

The "Step 4: Click on the "Track on carrier's website" link at the top right."

does not work on those parcels. There is no Track on the carrier's website since that information is never entered/connected with the shipment. I have tried a variety of tracking sites and none of them yield who is the final mile carrier. In the past when Pitney Bowes assigned Canada Post it would automatically show Canada Post tracking #s