Not getting help from ebay

[cs_admin_1951]

I didn't receive one item ordered in Jan 2020 , i did open a case in the resolution center, and in the last 7 days I'm trying to get eBay to sep in and help me as they did in the past but I got this message "  

Oops, we had a technical hiccup

Please try again later.

 

[reallynicestamps]

The estimated delivery date was between March 30th 2020 to June 3rd 2020. That would mean I'm within that 30 days from estimated delivery date.

It's 30 days from the LAST estimated delivery date.

So you can't open an eBay dispute until June 3rd.

The Life Lesson here is -- don't pre-order anything. If the seller can't ship immediately, he may never ship.

In this case, eBay kicked him off because he was scamming.

However, you can go immediately to Paypal, which allows Disputes for 180 days from Payment.

The PP Resolution Centre is under Tools at the top of the PP account page.

State in the Dispute that the seller is Not A Registered User. That usually hurries things along.

Note however, that opening a PP dispute means eBay will not consider a Dispute if the PP one fails.

You may also be covered by the chargeback provisions of the credit card you back your PP account with. Again, if you go to the card, neither PP nor eBay will consider your Dispute should the chargeback fail.

[pjcdn2005]

An item not received claim can't be opened until after the last estimated delivery date. A not as described return request can be open on ebay before that. I've heard that there is a problem with doing disputes more than 60 days after purchase even if it is withing the 'claim' time but I'm not certain of that.

PP will require the buyer to send the item back at their own expense. It might be easiest in this situation to do a cc chargeback.

tyler@ebay 

Is there a procedure that the op needs to do to ask ebay to step in if the claim is opened more than 60 days after purchase?

[tyler@ebay]

Hi @pjcdn2005 - this is a tricky question. If a request is opened more than 30 days from the delivery date (or latest estimated delivery date) we wouldn't step in and make a decision, even if asked, since the coverage times for our protection programs has ended. If there are extenuating circumstances it's worth contacting CS for a manual review, but that's why this OP would be hitting a roadblock, though I'll admit that the wording could be a lot clearer. Thanks1

[elizabetirvin_4]

I have exactly the same problem and ebay won't do anything. So much for money back guarantee and protection from scamming