Damaged item

[93cdavec93]

Received item damaged lawn mower motor, have now sent 3 emails to Ebay about the issue. Not looking to return but looking for compensation for replacement parts. Still no feedback from Ebay, item was shipped through Global shipping from US to Canada. Cannot seem to find a contact number to talk to a customer service representative. Any ideas how to proceed? Have already contacted seller and end delivery company. Basically told I needed to go through Ebay, getting frustrated with lack of customer service.

[pjcdn2005]

There is no system set up on eBay to compensate you for parts to fix an item unless the seller is willing to offer a partial refund instead of a return.  As others explained, you could request a return if it has been less than 30 days since the item arrived.  If the item was damaged in shipping and you state that in the return request, you will likely receive a refund from the GSP and not have to return it.  If the damage is deemed to be the sellers fault, they can then either offer a partial refund or pay fir return shipping.  But nothing can happen until you start the return process.