Ebay Money Back Guarantee, false hope!

[leethechevyguy]

Part ordered on Nov 1, 2024. Shipped DHL by the seller. Delivery was scheduled for Nov 18. Nov 25 tracking info show "part destroyed". Claim made to ebay Nov 30th. Conatcted seller several times. He says nothing he can do to help. Here's the history from Ebay...

Jan 9 the case was put on hold, "seller provided information that the part is in transit"

Dec 25 the case was put on hold "seller provided information that the part is in transit"

Dec 10 the case was put on hold "seller provided information that the part is in transit"

Nov 30 the case was put on hold "seller provided information that the part is in transit"

I have made several phone calls to DHL. They say contact the shipper, they aren't the delivery company, Apple Express is. I made several ca;lls to Apple Express, no reply, no answer. I contacted the seller sevarl times, no, he can't submit a claim, yes he has been paid in full. Contacted Ebay by phone, nothing can be done while it is on hold. Wait until January 25th. 

And that's where we stand today. I'm out $330.00, my customer can't drive his car, safety required part and I can't get my money back!

Magical. isn't it?

[reallynicestamps]

You bought a part.

It was shipped to you using DHL.

The part was not delivered in time.

You filed an Item Not Received claim.

You have not been refunded.

Forget eBay.

Go to the credit card you really paid with and open a chargeback since you have not received the part.

KISS