When was it due?
If that date has passed you can open a Not Received claim with eBay. Be sure to state that this is a Global Shipping problem.
It would be polite to inform the seller (who is NOT responsible for delivery after your purchase arrived at the GSP plant in Erlanger) about the problem.
But if the last date for delivery has not passed, relax.
The shipment is tracked, but that just means you see the last place it was recorded, not where it is now.
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Unison worked this out for buyers who have not yet received their GSP shipment.
TRACKING SYSTEM FOR GSP
I found this thread today while awaiting a shipment. Once I learned that Pitney Bowes was the relevant company, I was able to find my package's tracking info in about 10 seconds.
Step 1: Go to the Pitney Bowes Parcel Tracker page at https://parceltracking.pb.com/app/#/dashboard/
Step 2: Enter your eBay-supplied Global Tracking number (mine began with UPAA...)
Step 3: You will be shown limited tracking info. In my case, only up to the point the package left the USA and entered Canada.
Step 4: Click on the "Track on carrier's website" link at the top right.
Step 5: You will be provided with tracking on the page of the actual shipping company, in my case Canada Post, with a tracking number in THEIR system.
Problem solved! If only eBay would put a link to https://parceltracking.pb.com/app/#/dashboard/ in their shipping emails, this could all be avoided...
