Has anyone had experience with Yamato Japan?

Hi, last week I made a purchase from a Japanese seller. He had me pay extra for fedex, told me that fedex isn't actually shipping to Canada - which makes zero sense because I have an order from another (Japanese) site that's shipping to me through fedex-, and that he has to ship it with Yamato. 

The info I found was pretty limited when it comes to this delivery service with Canada. I couldn't find a single person who's received a package in Canada with it. I can't get in contact with Yamato customer service because their inquiry form needs info that I don't have and they won't respond to my messages on the FB page. The tracking says shipped out but that's all I have, no info on where it was, when it could get here. 

 

The site does list my city as one of the ones with delivery services but I'd really love to know if anyone else who's ordered from Japan recently has had them be used. 

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a Japanese seller. He had me pay extra for fedex,

He cannot raise the price for shipping that he advertised.

He can change the shipper, I suppose, but he has to stick to the price, even if he loses money.

Did you pay? How did you pay?

 

told me that fedex isn't actually shipping to Canada 

As a courier, FedEx does not ship everywhere in Canada. Not just no service to Old Crow, but none to small towns like Calabogie.

Sometimes they subcontract those unprofitable shipments to Canada Post, which does ship everywhere.

 

and that he has to ship it with Yamato.

Yamato might partner with an international firm. What have you learned about it online? Are they sophisticated enough to have an English-language website?

 

How much do you want the purchase? And have you paid him anything?

If you are concerned about the purchase ever arriving, ask him to cancel the shipment.

Your payment, which I assume was made through eBay links, would be automatically refunded.

If he charged an extra fee and that did not go through eBay, you are likely covered by Paypal and/or your credit card.