Has anyone had experience with Yamato Japan?

[multimaige]

Hi, last week I made a purchase from a Japanese seller. He had me pay extra for fedex, told me that fedex isn't actually shipping to Canada - which makes zero sense because I have an order from another (Japanese) site that's shipping to me through fedex-, and that he has to ship it with Yamato. 

The info I found was pretty limited when it comes to this delivery service with Canada. I couldn't find a single person who's received a package in Canada with it. I can't get in contact with Yamato customer service because their inquiry form needs info that I don't have and they won't respond to my messages on the FB page. The tracking says shipped out but that's all I have, no info on where it was, when it could get here. 

The site does list my city as one of the ones with delivery services but I'd really love to know if anyone else who's ordered from Japan recently has had them be used. 

[femmefan1946]

@multimaige 

Yamato's international customer service on FB told me 'If it's from Japan, not only Japan Post, but also Yamato... service from Japan to Canada is suspending service for from/to individual customer'.

Wow.

That is, let me try this politely, misinformation.

And we though eBay's phone clerks were bad.

https://www.post.japanpost.jp/int/information/overview_en.html

(T) Among Air items, only some letter-post items are accepted. Check "Acceptance/non-acceptance of international mail to the United States, etc." for details.
(D) Loading mail items onto airplanes and ships is expected to take considerable time due to the shortage of cargo space caused by the reduced number of flights and sailings.

So basically, Japan Post is not using Air Mail for parcels ,and there are delays in surface mail,

[tryubik-useonlyasdirected]

The parcel is being shipped a very long distance, postage can be expensive to/from Japan and knowing postage, especially in these aftertimes when postal rates fluctuate frequently can come with unexpected surprises for sellers. Third-party shippers can help reduce this cost to a level that isn't prohibitevly expensive (ie. $500 instead of $700 for a parcel to Australia). If it seems a legitimate situation it is respectful to cover the actual shipping cost of your parcel; if it doesn't feel legitimate to the actual costs you of course are protected through eBay.

Check into Yamato, of course, but also do a deep dive of the sellers feedback, folks tend to get vocal and if this is a ploy the seller uses on any frquent basis it will likely shown in the FB.

FedEx can be tricky sometimes, depending on the item you may not owe any fees/duty and remember ebay collects all taxes; I've seen them try for them when they aren't warrented - keep an eye.

[marnotom!]

I think at this point you’d be better off just focussing on receiving your item by the last estimated date of delivery and having a game plan in your back pocket for getting your money back should it not show up.

After years of being a tracking geek, I’ve come to the conclusion that we buyers have been oversold on the value of tracking. Knowing an item’s status in transit tends to give us an illusory sense of control over the shipment.

[napelagjayanthi-0]

thank you

[femmefan1946]

FedEx is also sneaky.

If the parcel has import fees due, they may not collect them on delivery but will bill you later, when it is too late to refuse the shipment.

Find out who Yamato sub-contracts to in Canada.

from the look of their website-- they do not ship to Canada.

Unlike FedEx.

https://www.kuronekoyamato.co.jp/ytc/en/corp/corporate/worldwide_network.html

[fh991586]

Unless your are billed monthly by FedEx, they won't release your package until you pay whatever taxes/fees are due. This rarely applies to other than companies...

[tryubik-useonlyasdirected]

The seller made an extra listing for me to pay the extra shipping cost through. Creating a new listing honours the contract between the buyer and seller for specific requests - country of location and any shipping costs associated could be considered respectful of this contract and process, wouldn't it? I know we've done this a couple of times due to buyers addresses - all at the request and suggestion of the eBay support.

Yamato's international customer service on FB told me 'If it's from Japan, not only Japan Post, but also Yamato's International TA-Q-BIN service from Japan to Canada is suspending service for from/to individual customer' I messaged the seller and they assured me that other customers (allegedly from Canada?) got it just fine.  Know your expected time of arrival dates - always try and deal with the seller directly, which it sounds like you are doing, and if the item doesn't arrive at the due time trigger the official eBay protocols. If its fraudulent eBay will give you the money back, and if it doesn't arrive as it should then you can do a charge back worst case. I hope it arrives. If it is being sent by boat, it could take a bit, try and find out the type of service and the shippers eta.

[multimaige]

On the topic of the arrival dates - I did notify my concerns to the seller about the extra payment because it was specifically for faster shipping. He told me not to worry because it's about the same speed as fedex and will get to me within 10 days. Unfortunately tracking doesn't give me anything other than it's been shipped out. I'll be sure to ask the seller if there's any chance of a more specified delivery date.

[femmefan1946]

@tryubik-useonlyasdirected 

It sounds like the seller took the appropriate moves to deal with shipping costs.

No.

Because that is specifically something we, as sellers, are not allowed to do.

We are required to charge no more than we advertise for shipping.

Much as we may sympathize with the seller, his actions were not appropriate.

[femmefan1946]

The seller made an extra listing for me to pay the extra shipping cost through.

Well that's "eBay illegal".  We sellers are supposed to honour our shipping cost commitment.

One exception being if the Buyer asks for an upgrade.

It's already been shipped so I can't cancel it. Unfortunately I only got through to a customer service agent from yamato now and they admitted its not delivering to Canada from/to individual customers.

What is the last date for delivery?

Mark that on your calendar.

You will need to open two Item Not Received disputes.

One for the item if it does not arrive on time and another for the fake listing.

Actually, it would not be ethical, but since that second listing cannot arrive, since nothing would be sent.... no. Not ethical.

And remember, in addition to eBay's Money Back Guarantee, you are covered by Paypal's Buyer Protection, if you used it, and by the chargeback provisions of your credit card.

Keep us posted.

[multimaige]

The last date for delivery is in November - but, the seller told me (after I asked about the extra shipping cost) that it will get to me in around 10 days. Got in contact with customer service and because of this they did say I could move to take further action if his promised delivery time goes by.

[femmefan1946]

a Japanese seller. He had me pay extra for fedex,

He cannot raise the price for shipping that he advertised.

He can change the shipper, I suppose, but he has to stick to the price, even if he loses money.

Did you pay? How did you pay?

told me that fedex isn't actually shipping to Canada 

As a courier, FedEx does not ship everywhere in Canada. Not just no service to Old Crow, but none to small towns like Calabogie.

Sometimes they subcontract those unprofitable shipments to Canada Post, which does ship everywhere.

and that he has to ship it with Yamato.

Yamato might partner with an international firm. What have you learned about it online? Are they sophisticated enough to have an English-language website?

How much do you want the purchase? And have you paid him anything?

If you are concerned about the purchase ever arriving, ask him to cancel the shipment.

Your payment, which I assume was made through eBay links, would be automatically refunded.

If he charged an extra fee and that did not go through eBay, you are likely covered by Paypal and/or your credit card.

[multimaige]

The seller made an extra listing for me to pay the extra shipping cost through. It's already been shipped so I can't cancel it. Unfortunately I only got through to a customer service agent from yamato now and they admitted its not delivering to Canada from/to individual customers.

[multimaige]

And i did pay the listing- I thought it was alright since I understand how pricey it is to ship from Japan to canada.

[tryubik-useonlyasdirected]

It sounds like the seller took the appropriate moves to deal with shipping costs. Would it be Yamato to FedEx in the states? Then moved from there tby FedEx o Canada ?

[multimaige]

@tryubik-useonlyasdirected I have no clue. Yamato's international customer service on FB told me 'If it's from Japan, not only Japan Post, but also Yamato's International TA-Q-BIN service from Japan to Canada is suspending service for from/to individual customer'. I messaged the seller and they assured me that other customers

[multimaige]

@tryubik-useonlyasdirected that other customers (allegedly from Canada?) got it just fine.