Has anyone had experience with Yamato Japan?

[multimaige]

Hi, last week I made a purchase from a Japanese seller. He had me pay extra for fedex, told me that fedex isn't actually shipping to Canada - which makes zero sense because I have an order from another (Japanese) site that's shipping to me through fedex-, and that he has to ship it with Yamato. 

The info I found was pretty limited when it comes to this delivery service with Canada. I couldn't find a single person who's received a package in Canada with it. I can't get in contact with Yamato customer service because their inquiry form needs info that I don't have and they won't respond to my messages on the FB page. The tracking says shipped out but that's all I have, no info on where it was, when it could get here. 

The site does list my city as one of the ones with delivery services but I'd really love to know if anyone else who's ordered from Japan recently has had them be used. 

[tryubik-useonlyasdirected]

The seller made an extra listing for me to pay the extra shipping cost through. Creating a new listing honours the contract between the buyer and seller for specific requests - country of location and any shipping costs associated could be considered respectful of this contract and process, wouldn't it? I know we've done this a couple of times due to buyers addresses - all at the request and suggestion of the eBay support.

Yamato's international customer service on FB told me 'If it's from Japan, not only Japan Post, but also Yamato's International TA-Q-BIN service from Japan to Canada is suspending service for from/to individual customer' I messaged the seller and they assured me that other customers (allegedly from Canada?) got it just fine.  Know your expected time of arrival dates - always try and deal with the seller directly, which it sounds like you are doing, and if the item doesn't arrive at the due time trigger the official eBay protocols. If its fraudulent eBay will give you the money back, and if it doesn't arrive as it should then you can do a charge back worst case. I hope it arrives. If it is being sent by boat, it could take a bit, try and find out the type of service and the shippers eta.

[multimaige]

On the topic of the arrival dates - I did notify my concerns to the seller about the extra payment because it was specifically for faster shipping. He told me not to worry because it's about the same speed as fedex and will get to me within 10 days. Unfortunately tracking doesn't give me anything other than it's been shipped out. I'll be sure to ask the seller if there's any chance of a more specified delivery date.