Not getting help from ebay

[cs_admin_1951]

I didn't receive one item ordered in Jan 2020 , i did open a case in the resolution center, and in the last 7 days I'm trying to get eBay to sep in and help me as they did in the past but I got this message "  

Oops, we had a technical hiccup

Please try again later.

 

[reallynicestamps]

Later could mean hours later or seconds.
Have you tried repeating the attempt immediately?

You had 30 days from the last estimated date for delivery to open your Dispute, but the time for escalating it to a Claim and getting your refund is a matter of days (seven I think?) after the escalation.

You may have been too patient. If the Dispute/Claim times out, eBay assumes you were satisfied and the transaction is ended.

But.

You have 180 days from payment to open a dispute on Paypal, as @richardcm  says. The PP Resolution Centre is at the top of your PP account page under Tools.

[bazok_7517]

The estimated delivery date was between March 30th 2020 to June 3rd 2020. That would mean I'm within that 30 days from estimated delivery date. The Seller is no longer listed on ebay and the ebay telephone support service is not operational now. In the past they always helped. The seller sold me an item that was not as described. I recieved a 1 inch tiny toy lego man when I was expecting a new transformer toy. I just want the refund back on the visa . Thanks