Refund Requested from Seller - No Response from Ebay Or Seller

[brs_ignition]

I am posting this here because I think I've been scammed - seller isn't responding to messages and has a horrible feedback rating (I know, I should have seen it.), and now, even though it's been 4 days since I requested the refund, the furthest I can get is sending Ebay an email, getting an automated response that requests a reply if its answers don't help and then..... address rejected. My email back to them explaining the issue literally cannot get through.

Message to Ebay Follows:

"Hello,   I purchased from seller on January 29th, 2020. More than a week ago I requested information on when I could expect it to come out, due to delays, and to this date I have not received a response, even 4 days after opening the request for a refund.   In addition, they had broken the Ebay.ca presale policy that states "Presale listings must guarantee that the item will be shipped within 30 days of purchase." (At the earliest it would ship March 31st, a full 2 months later.) "The date the item will be available to ship must be clearly stated in the listing" (The listing only said "Around March 31st") Please take action on the case listed above so that I can receive my return for this fraudulent listing.   They have already had their opportunity to respond and I would like the order cancelled and my money refunded.   Thank you and best regards,"

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[femmefan1946]

EBay gave you an estimated date for delivery. Has that passed?

You have 30 days after that to open a Dispute in the Resolution Centre at the bottom of this page.

If the seller cannot prove to the robots who run the Resolution Centre that you purchase has been delivered, you will be refunded.

The first suggestion (and it's just a suggestion) is to contact the seller.

You have already done that.

Escalate the dispute to a Claim. He then has five days to show delivery.

So it is not fast, but it works.

Phoning eBay is not part of this system.  At the moment eBay is working with emails, Twitter and Facebook, but they are NOT set up to provide refunds.

Sellers are not required to state a purchase has been shipped. Nor are they required to use tracking. It's stupid not to do it, but it is not a requirement.

You are also covered by Paypal. You can open a dispute in PP's Resolution Centre for 180 days from Payment.

Which means today if you want.

The PP Resolution Centre is found under Tools on your PP account page.

The system is basically the same.

INR->seller told to prove delivery-> he did not track-> you are refunded.

And you are also covered by the credit card you used to back your PP account. Phone the 1-800 number on the back of the card. Chargeback policies differ.

EBay has very specific rules about pre-orders, including not selling items that cannot be shipped for more than 30 days. 

Assume any that have a longer wait period to be scams. Report them and then pass them by.

Yeah, you missed a May Day parade of red flags, but we've all done it.

Watch Lists can be helpful.

[brs_ignition]

Accidental Double Post - Sorry.

[brs_ignition]

Hi Femmefan1946,

The estimated delivery date was "February 10th to February 20th" - as such, I've opened the dispute in the Resolution Center 5 days ago. I waited the required 3 days to allow the buyer to respond, but they did not. I received an email from Ebay at this point asking if things had been resolved, but there was no reply option and the only option in the resolution center was that I contact the buyer again. So I did, outlining to Ebay that things have not been resolved. Aside from this, I do not know how to escalate this to a 'Claim' from a 'Dispute' - I do not see the option available in my resolution center - it just says the status is 'Awaiting seller's action'.

Regarding PayPal, I paid through credit card, and after double checking my Paypal account, I don't believe that applies. That said, I will give my credit card company a call and see if I can't deal with this on their end.

Thank you for all of your advice - I will let you know if any of these tips end up working.

Best regards & stay safe!