Refund Requested from Seller - No Response from Ebay Or Seller

[brs_ignition]

I am posting this here because I think I've been scammed - seller isn't responding to messages and has a horrible feedback rating (I know, I should have seen it.), and now, even though it's been 4 days since I requested the refund, the furthest I can get is sending Ebay an email, getting an automated response that requests a reply if its answers don't help and then..... address rejected. My email back to them explaining the issue literally cannot get through.

Message to Ebay Follows:

"Hello,   I purchased from seller on January 29th, 2020. More than a week ago I requested information on when I could expect it to come out, due to delays, and to this date I have not received a response, even 4 days after opening the request for a refund.   In addition, they had broken the Ebay.ca presale policy that states "Presale listings must guarantee that the item will be shipped within 30 days of purchase." (At the earliest it would ship March 31st, a full 2 months later.) "The date the item will be available to ship must be clearly stated in the listing" (The listing only said "Around March 31st") Please take action on the case listed above so that I can receive my return for this fraudulent listing.   They have already had their opportunity to respond and I would like the order cancelled and my money refunded.   Thank you and best regards,"

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[femmefan1946]

@brs_ignition 

It has been more than 30 days since all dates mentioned in the estimated delivery date (February 10-20th), but the case was opened March 23rd, so... I guess that's also 30 days after. Am I really out of luck then if my credit card company cannot help?

No.

The 30 days are the number of days after receiving the item OR after the last estimated date for delivery during which you can open the Dispute.

Then it works its way through the system after that.

From your post, you contacted Customer Service about this.

What you need to do is open a Dispute in the Resolution Centre.

Do that now.

Since the last estimated delivery date was Feb. 20 you have until March 31 (darn Leap Year is confusing me). to open a Dispute.

Now.

In addition, you have 180 days from Payment on Jan 29 to open a Dispute on Paypal.

Do this only if your Dispute fails on eBay.

You have until July 27 for that, so don't jump ahead.

And.

If that also fails you can then fall back on your credit card. Card policies differ.

The seller will be required to prove delivery (not shipping, delivery) or you will be refunded.

[brs_ignition]

Hi,

I have an open request/case in the resolution center, but I see no option on opening a 'Dispute' - are they different?

I'm currently on hold with my card company since I didn't use Paypal for this transaction (Just Credit Card).

[pjcdn2005]

I think that Femme and I are using different calendars as Feb 20 - March 23 is 32 days. 🙂 If the case/dispute had been opened within 30 days, you would have a note from ebay explaining when you would be able to escalate the case for them to decide. They still let you open a case after 30 days but they won't step in/make a decision after that...the seller chooses how they want to deal with it. If you do see a date as to when they will step in...they my math is wrong too!

I think that you should have good luck with your credit card company though. Just a heads up....once ebay knows that you have opened a claim with someone else, your claim will close on ebay.

[brs_ignition]

I think pjcdn2005 is right. I was 2 days late in opening the case...

That was a slip-up on my part, but it doesn't change the fact that I'm not receiving any contact from the seller and my case is sitting open with them with no resolution.

I've contacted my credit card company as suggested on here and provided them with all of the information I could - I will inform those here and close the dispute with Ebay/Seller when/if the card company reverses the transaction/chargeback.

Thank you everyone for your help so far. I've got my fingers crossed about this but I hope it works!