on 09-16-2019 06:31 PM
I recieved an email from Paypal stating "You authorized a payment to Shippo of 45.00".
The 45.00 includes, 25.00 shipping and 20.00 for the item I sold.
Why did they take the 20.00 for my sold item? Is this an error or is this normal?
Can anyone tell me why?
I tried to look around in the forum and on Shippos site, but couldn't find anything to answer my question. Thanks for taking the time to help a newbie out!
You are being charged for the cost of the actual label, there is no processing fee. As another poster mentioned, the refund gets credited to your account though I believe it takes a while as they have to make sure that you didn't use it.