The seller would have to send you a feedback revision request in order for you to remove your feedback. But it is wrong and against ebay policy for the seller to require you to change your feedback in order to get a refund. If the seller misrepresented the product you can file a return request in the resolution center if it has been less than 30 days since you received it. When you choose the reason for the return use 'Doesn't match description or photos' if that is what happened. The seller will have to pay for return shipping and refund once it is returned or refund you without asking for a return.
If the seller is unsure of how to request a feedback revision, ask them to go to help and support at the top of the page and type in 'feedback revision request'
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