Buyer opened premature refund request, but I CANNOT RESPOND.

[ftr_mike]

Hello there,

I recently sold a $1000+ item. Based on the tracking information, it seems to be held up in customs. It is only a week past the estimated arrival date and despite the tracking information having been provided to the buyer, he has already requested a refund. My paypal balance is now -$1150. 

The problem is that I cannot respond to the request. When I open it, it gives me 3 options: Update tracking information, issue refund, send buyer a message. Whenever I click the first or third option, and press continue, the page just reloads and nothing happens. It still tells me I need to respond by Oct 8. 

What should I do? 

I am worried that I will be unable to respond, the buyer will get a refund automatically, and then he will receive the item shortly after. 

[pjcdn2005]

Which service did you use to ship the item?  For seller protection you are required to have a signature for items C$850 or more and most CP international services do not have that option.  If you have delivery can confirmation but don’t  have a signature for an expensive item, a buyer can still win an item not received case.  That’s one reason why I wouldn’t ship an item like that overseas.

Whuch country is the package going to?  There is a problem with the international estimated delivery times on the listings for some countries.  Fior example, delivery time to France on your listing shows as 3-5 business days and  Canada Post eta is 8 business days for tracked packet so the time is incorrect.  

tyler@ebay   This problem was brought up to happy- pigeon  a couple of weeks ago.  eBay changed some of the international eta dates making them inaccurate.   if the time estimate on a  listing is incorrect, which may be the case in this situation, shouldn’t the seller be protected since it was ebay who incorrectly changed the eta?