Buyer wants to return their purchase .

[sarahjane1692]

Hi.

First time for me a buyer wants to return an item. It was a a necklace that feels uncomfortable on her and it’s too small.  All proper measurements were in the listing and , no refunds was also posted.  

What would you do? What should I do and say? Any scam I should be on the lookout for ?  item was a gold necklace for  $525.00 .

[femmefan1946 · Accepted solution]

This is a straightforward Buyer Remorse case and as such she is responsible for tracked return shipping.

You might want to suggest that she opt for Signature Confirmation ($1.50 from Canada Post) to assure her that the necklace is not just dropped on your porch, although eBay does not require it at this level of value.