Buyer wants to return their purchase .

[sarahjane1692]

Hi.

First time for me a buyer wants to return an item. It was a a necklace that feels uncomfortable on her and it’s too small.  All proper measurements were in the listing and , no refunds was also posted.  

What would you do? What should I do and say? Any scam I should be on the lookout for ?  item was a gold necklace for  $525.00 .

[chlo963353]

i was sent the same item 2 times i only need 1 . like to send the other 1 back for credit