Can't purchase any Canada Post Shipping Labels? Getting error message.

[calistacards]

I am getting an error message for all of my orders: "Sorry, we were not able to generate the label. Please make sure the parcel size is within allowed limits, and both addresses are correct."

I have purchased hundreds of Canada Post labels for domestic and international addresses, but this is the first time I couldn't print or purchase a label.

I tried around midnight on September 9 and 9 hours after midnight as well.

Anyone else having this issue?

All my orders are either 30-40 grams and the package size is 18cmx12cmx2cm. I am selecting the Canada Post Tracking Packet for USA and the Expedited lite option for domestic shipping.

Error message.jpg ‏184 KB

[msau4301]

I didn't do any up on the 9th but did several over the few days prior. I see the message come up for several reasons; as lotz mentions make sure the agree to terms button is clicked is the most common. Also I've sometimes seen kilograms showing instead of grams (and changed that); I've also tried to just change one number slightly and hit tab (or return) and for some reason it corrects itself.

Lastly sometimes the default automatically changes it to USPS and you have to hit the Canada Post button on the top. Hopefully it was just a temporary glitch.