Can't purchase any Canada Post Shipping Labels? Getting error message.

[calistacards]

I am getting an error message for all of my orders: "Sorry, we were not able to generate the label. Please make sure the parcel size is within allowed limits, and both addresses are correct."

I have purchased hundreds of Canada Post labels for domestic and international addresses, but this is the first time I couldn't print or purchase a label.

I tried around midnight on September 9 and 9 hours after midnight as well.

Anyone else having this issue?

All my orders are either 30-40 grams and the package size is 18cmx12cmx2cm. I am selecting the Canada Post Tracking Packet for USA and the Expedited lite option for domestic shipping.

Error message.jpg ‏184 KB

[flipistics]

Looking at this closer, it may be your package weight. Make sure the weight at the top matches the package weight down below in the customs form.

[lotzofuniquegoodies]

The package weight should always weigh more than the item(s) total unit weight. Unfortunately if it is a multiple eBay's form wants the total. It's unable to do the normal extrapolation like you would see with a courier similar to fedex etc. 

Going by the screenshot it may be the missing HS codes causing the problem. Someone may have turned on mandatory with eBay labels. With Shippo left blank you couldn't complete the label. 

[flipistics]

@lotzofuniquegoodies Ideally yes, but I've had issues before where it wouldn't let me buy the label if they didn't match. It's at least worth a shot.