Feedback extortion? I think so, how about you?

[typit24]

A buyer purchased a bundle of old, antique electronics. The functionality of which could not, and would not be guaranteed. This was clearly noted in the item description. Buyer received package, with courtesy priority shipping, which they had aggressively demanded after payment.

Buyer confirmed package was, as advertised, but 2 devices were not functional. Then demanded an unreasonable refund offer, or they would otherwise leave a negative feedback, and purposefully delay any resolution to this transaction, by delaying any return as long as possible, if I did not immediately comply. They explicitly stated they would do this in msgs, "...you WILL give me this refund or.. " They then followed through. I would consider this aggressive, bullying behavior on part of the buyer, in an extortative attempt to scam a seller for something that was never offered in the original sale listing. How about you?

[aramatic]

I sympathise. I recently had a buyer who got in touch about a minor fault with a calculator that I hadn't noticed when testing it. Of course I took his word for it and was left with the choice of either giving a full refund and paying for return shipping or giving a partial refund. The latter is clearly what he was angling for and the cost worked out about the same for me. It was only afterwards that I noticed he has a history of squeezing out money for claimed defects. One of his typical feedback comments is "Issue with calculator rapidly and generously resolved by seller". I counted at least a dozen of these.

[pjcdn2005]

I'm not sure what you mean by an unreasonable refund offer...do you mean they wanted a partial refund without returning the item?   They are allowed to ask for that but if the option is partial refund or negative feedback then yes,  I would call it feedback extortion  and you would hopefully be able to get a negative removed.

As the other poster suggested, tell them if they open a return request you will refund once they return the item.  If they do that, you would have to pay for return shipping but it's possible that they don't want to return anything.   If they open a return request and you don't reply,  the fact that they threatened you with negative feedback won't make a difference.  eBay will still expect you to accept the return.

[femmefan1946]

Oh btw, when listing stuff that might not work it is best to call it "For Parts Only" rather than Used.

I don't know what you said, but Used is considered by eBay to be working.

But the Feedback Extortion is more important.

Just keep the distinction in mind for future listings.

Also "I regret you are unhappy with your purchase. Please return the entire lot for a refund."

Even if you have a No Returns policy, you are allowed to demand the return before refunding.

And it is everything back, not just the bits he doesn't like.

[femmefan1946]

or they would otherwise leave a negative feedback,

Yay!!

You just won your case!

The buyer is indulging inFeedback Extortion and eBay looks askance at that.

Mwah hah hah hah hah!

Report their badonka donk. Help and Contact is at the bottom of this page. Personally I prefer Chat, which is written and gives you a transcript.