Hi! I Cant file a damaged claim with Canada Post because i need the buyer email ...

[blanko2]

Hi! I Cant file a damaged claim ( object   was full insured) with Canada Post because i need the buyer email but  i cant have it ... I ask Ebay and they said they dont give anymore buyer email information. She  said ask to the buyer ?  Buyer do not respond  to my email and open a claim for a full refund and i have also to paid for the return...  From Ebay site policy i cant ask phone number or email to buyer. This is 2 opposite ebay answers. What should i do ? Sorry for my english is not very good.

[blanko2]

Thanks I found the phone but i think i cant have a good conversation to understand not to good english ? I have to make a try.

[pjcdn2005 · Accepted solution]

You could phone the buyer and ask them for their email address.   If you go to  All Orders in Sellers Hub and click on order details next to that purchase, you should be able to see the phone number there.  I can still see it for items that I sent in July so it does stay there for a while. 

https://www.ebay.ca/sh/ord/?filter=status:ALL_ORDERS

[femmefan1946]

In addition to the phone representatives, there are reps who write/email  to you

In the Help and Contact you have to choose Chat- and this is slow, so try to use a desktop or laptop.

You can also use FaceBook and Twitter.

https://twitter.com/askebay
https://www.facebook.com/eBay/

Your written English is fine so that would be one worry dealt with.