International Shipping - no services available - is it a problem with the buyer's address?

[eclipsevintage]

Hi, 

I only started selling on ebay in the last year and this is the first time I ran into this issue. I only ever wanted to ship within Canada and to the US (I'm in Canada) so I set my shipping policy to show shipping to Canada and the US. However, I didn't realize you also have to EXCLUDE all other countries. I got an order to Netherlands Antilles and the buyer selected USA UPS shipping. I admit, I didn't know they had to be excluded, so I was willing to ship it anyways and potentially eat the extra cost, however now that I go to print my label, it's saying there is no service available. Why is that? Is it because there's an issue with the buyer's address? It's not like I can ship using USA UPS but why are no other options coming up? Is there any way I can get around shipping this item and risk losing a lot of money without getting a defect?

Thanks in advance!

[msau4301 · Accepted solution]

Hi, I used to ship internationally frequently but stopped over the last couple of years. Even if you have not "excluded" all other countries, you can not sell to them unless there is a shipping service set up in the listing also. I know this because I have a long time buyer from Italy and she is one of the few people I will still ship to and she can not buy from me unless I set up my listing to included either Small Package International or Tracked Package International (along with associated shipping cost).

I'm not sure how your buyer was able to buy and chose USA UPS unless they have a delivery address in the US. I've sold often to people who show they are in another country but the shipping address is in the US (a forwarder or friend/family in US will allow them to do it this way.) 

If you are trying to do the label and it is still showing Netherlands with US shipping service it would not work.

You can cancel the sale using "Buyer lives in location I don't ship to" if this is the case. You can also reach out to them and ask if they have a US address since they chose a US shipping option, and if so they would have to change the address to ship to, you can't within the system here.