Can't purchase any Canada Post Shipping Labels? Getting error message.

[calistacards]

I am getting an error message for all of my orders: "Sorry, we were not able to generate the label. Please make sure the parcel size is within allowed limits, and both addresses are correct."

I have purchased hundreds of Canada Post labels for domestic and international addresses, but this is the first time I couldn't print or purchase a label.

I tried around midnight on September 9 and 9 hours after midnight as well.

Anyone else having this issue?

All my orders are either 30-40 grams and the package size is 18cmx12cmx2cm. I am selecting the Canada Post Tracking Packet for USA and the Expedited lite option for domestic shipping.

Error message.jpg ‏184 KB

[maximus7001]

We had the error for the first year or so. Dozens of calls to ebay and of course they are useless. I ended up finding out by accident that ebay omitted our province from our ship from address. They messed it up sometime since 2012 (when we moved to our current address). Changed it back to having a province instead of just blank and it fixed it right away. Very common for americans to just ignore province names.

Once had an item arrive from usa and the province was spelled "Monatabu". It made it because the postal code was correct.