Need advice on Canada Post refunds for an item lost in the mail - sent tracked/insured

[oldhousejunk]

Been selling for 20+ years on ebay, always send packages with tracking/insurance. 

Package was sent to a US freight forwarding company (at buyers request, with the address provided on ebay). Used Ebay shipping lables, sent Expidited with extra insurance added to $1000.

Tracking has been showing "item out for delivery" for almost one month so I filed a claim with Canada post.

Canada Post says they can do nothing because there is no email or phone number associated with this freight forward company.  Buyer is international and has no other information on the company.

My question: What is the use of adding tracking/insurance if we cannot claim it? Item is showing "NOT delivered" by USPS, so why do I have to have confirmation from the reciever that it was not delivered?

IF it was a fraudulent or wrong address, wouldn't USPS have returned it back to me? 

Thank you for any advice you can offer.

[flipistics]

Have you tried asking the buyer for the website / contact information of the freight forwarder? The company that recieves the packages may not be the public facing company that the buyer contracted with.

The USPS also has a missing mail search request form. You could try filling that in. It will at least force them to dig into where it is or what happened.