Question for sellers of It Works Body Wraps I need your help!!

[1220robin]

I sold an unopened box of It Works Body Applicators recently. The buyer has requested a return. These wraps do not have an expiry date but apparently they have a production code and the buyer can tell by the code when they expiry. The ones I sold her, she says expired December 2017. I do not know if this is true. I do not want to be accused of selling something that was expired as I do not believe that to be the case. Does anyone know if they really do expire and should I allow the return?? Thanks so much!!

[femmefan1946]

You have two questions here.

The easy one is, tell the customer to return the package for a full refund.

You may even lose money on this, but the other possible repercussions are more expensive for a small, occasional seller.

I'll spare you my usual sermon about Cookie Jar Insurance.

For the actual question, your most accurate information would be from the manufacturer.

It is entirely possible that the buyer is dreaming in technicolour. Did she demand a partial refund?

No refunds without return.

Even if you have to pay for the return.

[1220robin]

Thanks, she is asking for a full refund. She will return the item. The box has now been opened but I can probably resell. I will not resell on Ebay though, because I do not want to sell expired products even though they really dont have an expiry. What repurcussions are their if I let Ebay decide the outcome of this return or no return and does it even matter that I have a No returns policy in place