Thanks, she is asking for a full refund. She will return the item.
Don't refund until you have the item back.
And if she returns it on her own dime, bonus.
The box has now been opened but I can probably resell.
Good.
I will not resell on Ebay though, because I do not want to sell expired products even though they really dont have an expiry.
As above,confirm with the company if there is an expiry date. It really doesn't sound as if it would, but I'm not clear what the product is supposed to do.
A production date would be useful for the manufacturer, especially if they are accepting returns.
For example, a store returning boxed brassieres purchased wholesale in 2001 but sitting unsold on a shelf since then, would find the manufacturer less than happy about refunding or even accepting the return. Which has nothing to do with this case.
What repurcussions are their if I let Ebay decide the outcome of this return or no return
When you get the item back, and refund the money, Cancel the transaction with eBay using Buyer Request . (The reason is important.)
With Buyer Request cancellations, you get your fees back and all is copacetic.
and does it even matter that I have a No returns policy in place
Your return policy is overridden by eBay and Paypal return policies.
One difference would be in intimate garments which were used by the customer before return.
She can try on a blouse, but not underpants, right?
But I don't know the policies on that.
