Should I Sue Ebay

[concorde1996]

I sold a $745 Nintendo Switch bundle and was notified on ebay that payment was sent but it was not showing on my paypal...I contacted Ebay and they told me my funds were safe and to ship the item...I wasn't totally confident so I waited a day and checked and the payment was still on ebay but not paypal...I emailed again and ebay assured me I should send the item and my funds were safe...i sent the item and now both ebay and paypal tells me the buyer has cancelled the paypal transaction and they cant do anything to help...I asked to escalate this and no one will return my email...I can only upload 1 photo but this clearly tells me to ship the item and assures me that my funds were safe, now I'm out almost $800...with all the emails assuring me it was safe to ship I feel that this is a pretty clear cut case
Thanks for your opinions!

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[femmefan1946]

And tragically the lesson is-- customer service wants to get you off the line as quickly as possible.

Only ship when you see the money in your Paypal account.

Emails from any source are never reliable.

Can you recall the (tracked?) package before it gets to the scammer? 

[concorde1996]

I have to wait until Monday to try...not sure if you need a business account with Canada Post to do that or not?

[pjcdn2005]

Since you can do it online, I wouldn’t wait until Monday. You do have a sign up for a Canada Post account first but anyone can do that.

[pjcdn2005]

https://www.canadapost.ca/cpc/en/business/shipping/package-redirection.page?

Register for a Canada Post account or sign in to use the online Package Redirection tool. Packages can only be re-routed when they originate from Canada and are still in the country. Enter your item's tracking number in the Package Redirection tool. View our terms and conditions to learn about redirection eligibility.