What reason do I pick for a refund due to an unclaimed package?

[bentley65]

I am refunding a buyer that did not claim a package and it came back unclaimed - return to sender. This went to a USA buyer. He has not asked for a return or refund. I just want to refund all his money asap because I  now have the item and from what I can see I have his money. When I look at the refund form no option is there for a reason as unclaimed package. What should I pick as the reason?

I did message the buyer and no reply yet. However I just want to refund and then sadly block him. I don't want to sell to a buyer that doesn't pick up their parcels.  I don't want to ship again to this buyer.

Thanks for any help.

[femmefan1946 · Accepted solution]

If the item was Undeliverable, you don't owe him a penny.

https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?....

Exclusions and special coverage when the buyer doesn't receive an item


Items collected by a third party on behalf of the buyer
 Not covered


The buyer arranged their own shipping method, such as a courier pickup
 Not covered


The buyer provided an invalid or incorrect address at checkout
 Not covered

You may want to be a nice guy, but take your time.

One possible reason it came back is that the whole transaction was a scam based on a stolen credit card.

Wait for the buyer to ask for a refund, then have him open an eBay dispute.

Only then should  you refund.

And yes, block him. Flake or fraud, you need to cover yourself.

[byto253 · Accepted solution]

This: "You may want to be a nice guy, but take your time." I would be the same, not wanting to keep all the funds. But I would wait until the 30 day period is over or until they contacted you. Then refund, less shipping, at the most.