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Tracking # and negative feedback
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on 06-12-2020 04:22 PM
Just vent: how a buyer can leave a negative though the tracking# shows item is still in transit??GRRRRRR
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06-12-2020
04:39 PM
Because she's a nasty small-minded self-important entitled twirp?
Feedback is an opinion on the transaction, and eBay will probably let it stand. That being said, FB is not used by eBay to assess your selling account.
Nor do many future customers look at FB. Most seem to think 95% is just hunky-dory.
You can, when the item has been delivered, add a response to the FB. "Shipped June 1 FB June 11 Delivered June 12 " for example.
Usually while leaving a Response is your right, it is not a good idea. But in this case, if you keep in calm and factual, she will look like an impatient ninny.
Do check to see when the delivery window closes, though. You may be faced with a Dispute if the carrier misses that. Still, FWIW, the kind of bloviating nincompoop who leaves angry FB is not capable of finding the Resolution Centre.
After the delivery, call Customer Service with the tracking in hand, and ask that the FB be removed. The chances are not good, but if you don't ask, eBay can't do anything. And they have made some effort about pandemic slowdowns.
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