What can be done about this guy?

[mapleleaf-collectibles]

Purchased a item and paid $19.97 for postage. The buyer would not upload the tracking number when asked, because he charged me $19.97 but mailed it with a $1.00 stamp. I got the item, but felt kind of ripped off because of what I was overcharged. I tried to give the seller a chance to make it right, but also threatened to leave negative feedback if they did not attempt to make it right.  They said they did not give 2 F's about negative feedback, so they left me a positive feedback that says this. "Beware doucebag scam buyer!!!" Can anything be done about this? or should I just be happy I got my item but got ripped off $18.97? Can I report this seller somehow?

[marnotom!]

Because that would be theft?

[byto253]

Do check the shipping service that was stated in the listing.  If it said a specific service such as Canada Post parcel and it was sent by letter mail that is concrete misrepresentation that you can make a case on.  If it was just generic like "economy shipping" or said lettermail, there is not much of a case.    

[marnotom!]

In the set of comments following the post by @femmefan1946, it does say that the listing stated "Expedited Parcel" as the shipping method but the item was sent by lettermail. The wrinkle seems to be whether or not this is considered a "downgrade" in shipping. To me, it isn't. The buyer didn't order a Big Mac only to get a regular hamburger instead. Rather, the buyer ordered a Big Mac and got a Whopper instead.

[pjcdn2005]

It's defitely a downgrade in eBay world. There are 4 groups in the shipping choices...economy, standard, expedited and express. Lettermail is considered economy, Expedited parcel is considered expedited.

[marnotom!]

It may fit the definition of "economy" in terms of pricing, but I don't think the delivery standards for domestic Expedited Parcel and domestic lettermail are much different. In fact, my experience has been that except for items mailed within Vancouver Island, lettermail is faster than Regular or Expedited Parcel.

[byto253]

The point is though the buyer bought the item and an expensive shipping method that included tracking. The fact that the cheap way may be as fast is not relevant. It is a bait and switch, selling one thing and providing something different. I hope the buyer kept the envelope and can provide pictures to eBay as the seller did not comply with their commitment.

[marnotom!]

Tracking does differentiate parcel post from lettermail, but tracking is also 98% for the seller’s benefit. Also keep in mind that the item could still have been put into an envelope and mailed as an Expedited Parcel. (I once received a gift card mailed this way 🤷🏻‍♂️)

[pjcdn2005]

It’s doesn’t really matter if you think it is a downgrade, eBay considers an expedited shipping option that is changed to a economy shipping method as being downgraded and allows a buyer to file an item not as described just for that reason. That isn’t all that helpful when the buyer just want a partial shipping refund. IMO they should get one as the item was not sent by the service advertised.  

If the listing had stated that shipping was $10 via lettermail, it's possible the buyer woukd not have made the purchase.  To them expedited shipping at that cost was acceptable, lettermail might not  have been,