on 03-25-2021 06:01 PM
Purchased a item and paid $19.97 for postage. The buyer would not upload the tracking number when asked, because he charged me $19.97 but mailed it with a $1.00 stamp. I got the item, but felt kind of ripped off because of what I was overcharged. I tried to give the seller a chance to make it right, but also threatened to leave negative feedback if they did not attempt to make it right. They said they did not give 2 F's about negative feedback, so they left me a positive feedback that says this. "Beware doucebag scam buyer!!!" Can anything be done about this? or should I just be happy I got my item but got ripped off $18.97? Can I report this seller somehow?
Do check the shipping service that was stated in the listing. If it said a specific service such as Canada Post parcel and it was sent by letter mail that is concrete misrepresentation that you can make a case on. If it was just generic like "economy shipping" or said lettermail, there is not much of a case.
In the set of comments following the post by @femmefan1946, it does say that the listing stated "Expedited Parcel" as the shipping method but the item was sent by lettermail. The wrinkle seems to be whether or not this is considered a "downgrade" in shipping. To me, it isn't. The buyer didn't order a Big Mac only to get a regular hamburger instead. Rather, the buyer ordered a Big Mac and got a Whopper instead.
It’s doesn’t really matter if you think it is a downgrade, eBay considers an expedited shipping option that is changed to a economy shipping method as being downgraded and allows a buyer to file an item not as described just for that reason. That isn’t all that helpful when the buyer just want a partial shipping refund. IMO they should get one as the item was not sent by the service advertised.
If the listing had stated that shipping was $10 via lettermail, it's possible the buyer woukd not have made the purchase. To them expedited shipping at that cost was acceptable, lettermail might not have been,