What is the alloted time window on refunding a INR claim?

[bentley65]

Hi. I sold something to a person in Dallas Texas. It went untracked light packet Airmail. I sent it on July 11th. The lady said she still hasn't gotten it.  It normally takes 8-10 days.The expected delivery date was July 27th (on the ebay invoice).

I want to refund before she files a case and Ebay steps in to avoid the extra ebay charges and because it is the right thing to do.

First refund ever. What is time window for the refund? Is it the order form date of expected delivery July 27th?

Also I planned to ask the buyer if it shows up to please tell me and I can redo the listing so she can pay me. Is that a good idea or a bad idea? Thanks for any information.

[msau4301]

I don't think it is necessary to send a refund before the buyer asks when the estimated delivery date hasn't quite come yet. They can't open a case until after the estimated date has passed and most people are okay to wait a couple more days if you ask. I've had items arrive a few days after estimated date and not had a problem. Even if she does open an INR case you have a few days to refund her without any penalty.

If I were you I would ask her if she minds waiting a couple of days and hopefully it will show up, otherwise you are happy to issue a refund. If she hears that chances are pretty good she will wait a few days and hopefully you get some good news from her of it's arrival.