What is the alloted time window on refunding a INR claim?

[bentley65]

Hi. I sold something to a person in Dallas Texas. It went untracked light packet Airmail. I sent it on July 11th. The lady said she still hasn't gotten it.  It normally takes 8-10 days.The expected delivery date was July 27th (on the ebay invoice).

I want to refund before she files a case and Ebay steps in to avoid the extra ebay charges and because it is the right thing to do.

First refund ever. What is time window for the refund? Is it the order form date of expected delivery July 27th?

Also I planned to ask the buyer if it shows up to please tell me and I can redo the listing so she can pay me. Is that a good idea or a bad idea? Thanks for any information.

[brettjet38]

If the Buyer does not receive the item, the Buyer will contact you. Until then you wait...

...and if she does open a request you will be able to sort it out at that time, it seems odd you would want to refund an item before being contacted by the Buyer.